Free shipping on all orders
Free shipping on all orders
Shipping policy
Last updated: May, 2026
Our Promise
At thefindedit, every order is handled with the same care and intention as the pieces we curate. We work with trusted third-party fulfilment partners located internationally, including in China, to bring you a wide range of curated products. Because of this, delivery times may vary depending on your location and the specific item ordered, and some orders may be subject to customs processing. Estimated delivery times are outlined below.
ORDER PROCESSING
All orders are carefully processed within 1 to 3 business days of payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the following business day. During periods of high demand, such as seasonal sales or new collection launches, processing times may be slightly extended. You will receive an email confirmation once your order has been dispatched.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available. You can use this to monitor the progress of your delivery directly with the carrier.
Please allow up to 24 hours for tracking information to become active after your dispatch confirmation is received.
DELIVERY DELAYS
While we make every effort to meet the estimated timeframes outlined above, delivery times may occasionally be affected by factors beyond our control, including carrier delays, adverse weather conditions, customs processing times, or other unforeseen circumstances.
Once your order has been dispatched, delivery generally takes approximately 9–12 business days, depending on the destination, shipping method, and fulfilment partner. Delivery times are estimates and are not guaranteed. Some orders may arrive sooner, while others may take longer due to circumstances outside of our control.
Because we work with multiple fulfilment partners, items from the same order may be shipped separately and may arrive in different packages or at different times. You will receive tracking information for each shipment where available.
thefindedit is not liable for delays caused by third-party carriers, customs authorities, or any other external factors. In the event of a significant delay, please do not hesitate to contact our customer care team and we will do our best to assist you.
INCORRECT DELIVERY ADDRESS
It is the customer's responsibility to ensure that the delivery address provided at checkout is accurate and complete. thefindedit cannot be held responsible for orders lost or delayed as a result of an incorrect or incomplete address. If you notice an error in your delivery details, please contact us immediately at hello@thefindedit.store We will do our best to amend the address prior to dispatch, however we cannot guarantee changes once an order has been processed.
LOST OR UNDELIVERED ORDERS
If your order has not arrived within the estimated delivery window, please first check your tracking information and contact the relevant carrier directly. If you are still unable to locate your order, please reach out to our team at hello@thefindedit.store and we will investigate the matter on your behalf.
CONTACT US
For any shipping or delivery enquiries, our customer care team is here to help:
thefindedit - Curated finds. Thoughtfully edited.