FAQ

We ship to all 27 EU countries, and standard shipping is free on every order — no minimum spend.

Orders are processed within 1–3 business days and arrive approx. 9–12 business days after dispatch (approx. 10–15 business days in total). Our pieces are shipped directly from our fulfilment partners, located internationally including in China.

You'll receive a tracking link by email as soon as your order has been dispatched, and you can follow it any time on our Track Your Order page. Items from the same order may arrive in separate parcels.

Our pieces are shipped from fulfilment partners outside the EU. Until our registration for the EU's IOSS scheme is complete, the carrier may charge import VAT at your country's rate, any applicable customs duty and a handling fee before delivering your parcel. Once IOSS is in place, VAT will be included at checkout instead. Read more in our Shipping Policy.

First, check your tracking link — delivery usually takes 10–15 business days in total. If your order hasn't arrived within 30 days of dispatch, contact us and we'll send a replacement or give you a full refund.

Email us as soon as possible with your order number. If your order hasn't been dispatched yet, we'll do our best to change or cancel it. Once it's on its way, you're covered by our 30-day returns.

Not sure which size to choose? Email us the name of the piece and your usual size or measurements, and we'll help you find the right fit. And if it isn't quite right, you have 30 days to return it.

You have 30 days from delivery. Sign in to your account, open the order and select "Request return", or email us with your order number. Once your return is approved, we'll email you the instructions and our return address in Falköping, Sweden. Return shipping is paid by you for change-of-mind returns. Read more in our Refund Policy.

Once your return has arrived and been checked, your refund is processed within 5–10 business days to your original payment method.

We're sorry about that. Email us with your order number and a photo of the item, and we'll make it right with a full refund or a free replacement — we cover all return costs.